Good Customer Relationship



Technical Service

The customer satisfaction level is not merely built on product quality. In fact, the after-sale services are the key to customer satisfaction. The technical service department has gathered many experienced professionals who have accumulated solutions for technical problems over time. Furthermore, we have established a comprehensive big data database which is sent to various locations of operation to provide professional technical service for customers in the vicinity. Meanwhile, for the properties of

each product, the Company also provides customer production teams with complete guidance and support on the product usage.

When customers are in the product development stage, the technical service teams of Nan Pao are able to promptly provide viable solutions to collaborate in resolving product problems. In the event that customers encounter difficulties in product usage and report back to the sales department, the technical service units shall immediately take over to provide support. After customer products are in the manufacturing stage, the technical service units shall collect all problems encountered by customers in the production lines and perform troubleshooting exercise at the customer ends. Each quarter, the technical service units shall convene a technical seminar to take proactive actions in resolving problems encountered by customers.



Protection of Customer Privacy, Rights and Interests

For the protection of customer privacy, the documentation of business information, trading transactions or any information related to customer privacy is undertaken by designated personnel so as to implement personal data management which is required by the provisions of Personal Data Protection Act. Internally, any access to customer records must be approved and authorized beforehand to ensure that no leaks pertaining to customer confidential information shall occur. In

2021, the Company had not received any complaint regarding sabotage of customer privacy or loss of customer information.

Meanwhile, the development, product registration, marketing and advertisements, sales, etc. shall be completed in an orderly manner. The product marketing and advertisement activities shall



Recycling of Materials: Reducing Wastage, Reusing and Recycling

We are responsible for managing the entire product lifecycle. The typical recycled and reused materials are packaging materials and pallets. Nan Pao also recycles and reuses materials from the customer ends. These measures not only reduce the impact of resource use, but also create a win-win collaboration model with our customers.









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