Stakeholder Identification and Engagement

 

 

Process of Materiality Analysis

Nan Pao‘s materiality assessment process draws upon the AA1000 Accountability Principles (2018) and the GRI Sustainability Reporting Standards. The process adheres to four core principles: Inclusivity, Impact, Materiality, and Responsiveness. Guided by these principles, the Company applies a five-step process― Identification, Collection, Investigation, Analysis, and Validation―to review sustainability topics and conduct the materiality analysis. Sustainability issues are reviewed, and a materiality analysis is conducted every two years.

 

The double materiality approach considers both financial materiality and impact materiality. It examines how ESG topics present risks and opportunities that may influence the Company's development, performance, and market position from a

 

financial perspective, while also assessing the external impacts of corporate operations on the economy, environment, and people―including human rights. This report is prepared primarily based on sustainability impact materiality, and financial implications are assessed through a structured risk management framework.

 

 

 

Materiality Topic Identification Results

Based on the results of the stakeholder survey, Nan Pao analyzed the level of concern expressed by 546 stakeholders across a range of ESG topics. These results were visualized in the "Stakeholder Concerns Ranking" chart, which highlights the top ten ESG topics of concern. The highest priority topics identified include Occupational Safety and Health and Emergency Response, Air Quality, Climate Change Mitigation, and Water Resource Management, among others. These results have been incorporated into the double materiality assessment process.

 

 

Based on the survey analysis of 24 internal managers and employees, four topics were identified as having potentially

significant impacts: Chemical Safety Management, Circular Economy, Information Security Management, and Occupational Safety, Health, and Emergency Response. Among these, Circular Economy has the most notable impact on revenue growth and customer satisfaction; Chemical Safety Management and Information Security Management are highly correlated with operational risks; and the safety and health of employees and communities rely heavily on the implementation of Emergency Response measures, which include strengthening employee safety awareness, conducting regular emergency drills for all staff, and carrying out as well as monitoring employee health check results.

 

 

 

The result of 2024 materiality assessment is reviewed, approved, and supervised by Nan Pao’s Board of Directors.

•Highly Material : Set goals and regularly monitor management efforts.

•Moderately Material : Establish management policies and assign dedicated units for control.

•Lowly Material : Low short-term impact, but continuous monitoring is maintained.

 

Materiality and Impacts

NANPAO refers to the Global Sustainability Standards Board (GSSB) and evaluates the economic, environmental, and social impacts, as well as human rights impacts and their scope, based on the GRI 1 Foundation and GRI 3 Material Topics standards announced by the GSSB in 2021. These impacts can have both positive and negative effects and may be potential or actual occurrences that happen at different stages of the value chain, such as upstream procurement, company operations, and customer usage.

 

 

Integration with Enterprise Risk Management (ERM)

 

The results of the materiality assessment have been incorporated into the Company’s Enterprise Risk Management (ERM) framework. Each material topic is mapped to a specific risk factor, assigned likelihood and impact levels, and linked to defined responses/controls and management measures. Examples include:

Material Topic

 

Risk Factor

Possibility

Impact

Mitigation Measures

 

Waste Management

Improper waste disposal

High

Minor

Actively promote waste recycling and reuse
Select compliant treatment plants, supervise waste disposal results, and conduct on-site inspections annually

Circular Economy

 

Delayed new product development

Low

Normal

Establish clear R&D roadmaps and allocate key resources
Introduce external technologies to overcome development bottlenecks

 

For more information, see the 2024 Sustainability Report, pages 22, 23, 46, and 47. 

 

Nan Pao Stakeholder Engagement Plan

 

Nan Pao recognizes that constructive communication and collaboration with stakeholders is fundamental to sustainable operations. In line with the AA1000SES (2015) Stakeholder Engagement Standard, we have adopted a Stakeholder Engagement Policy and developed and implemented a company-wide stakeholder engagement plan covering all operating sites and our supply chain, ensuring that the views and concerns of communities, employees, customers, suppliers, and government authorities are effectively heard and addressed.

Stakeholder Impact Assessment

  • Conduct regular local community and environmental impact assessments (e.g., chemical odors, volatile organic compounds [VOCs] emissions, workplace conditions) to identify potential positive and negative impacts.
  • Use external surveys to gauge stakeholder salience and concerns (21 responses in 2024) regarding operations and social responsibility.

Diverse Communication Channels

  • Maintain an ESG contact mailbox and a corporate foundation to receive stakeholder feedback in real time.
  • Organize volunteer services and project-based donations as key channels for community engagement.

Community Capacity Building

  • Host “Chemistry Workplace Experience” activities to enhance community and student understanding of professional knowledge and environmental safety.
  • Co-present and exchange on environmental achievements with community members to strengthen participation in environmental governance.Prioritize hiring from neighboring communities to promote local employment and development.

Regular Surveys and Feedback

  • Conduct annual external surveys to collect views from residents, civic groups, and other stakeholders on ESG topics.
  • Respond to stakeholder expectations through internal review meetings and disclosures in the Sustainability Report, driving continuous improvement.

Regular Meetings and Issue Identification

  • Hold “Community Plant Visits” and “Community Safety Dialogues” to introduce site operations and safety measures.
  • Establish long-term collaboration with local governments, schools, and NGOs to identify and respond to emerging issues.
  • Implement public-interest programs (e.g., “Ignite Hope, Extend Care”) to deepen ties with local culture, education, and vulnerable groups.

Grievance and Complaint Tracking

  • Operate a transparent grievance mechanism covering receipt, response, investigation, tracking, and corrective actions, led by designated units.
  • Regularly compile and disclose case handling and resolution statistics to enhance transparency and trust.
  • In 2024, there were no grievances or petitions resulting in significant adverse impacts on local communities.

 

As of 2024, the Nan Pao Social Welfare and Charity Foundation, established in 2007, has contributed a cumulative total of NT$869.6 million in donations. In 2024 alone, the Foundation allocated NT$7.21 million, with 36% directed to child education, 22% to vulnerable care, 12% to community culture, 12% to elderly welfare, and 18% to other areas. At the same time, the company continues to promote community visits, school-enterprise exchanges, environmental education, and charitable activities, strengthening mutual trust and collaboration with local communities.

 

 

 

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