NANPAO Stakeholder Communication Topics and Channels

Employee

lEmployee Compensation and Benefits

lEmployee Performance Evaluation Mechanism

lTalent Cultivation and Development

lPhysical and Mental Health and Workplace Safety

lLabor Relations

lOperational Performance

lEmployee suggestion box (real-time)

lWhistleblower reporting procedure (real-time)

lCompany internal electronic bulletin board (periodic)

lEmail announcements and internal poster promotion (periodic)

lEmployee education and training (periodic)

lInternal communication meetings (weekly/monthly)

lLabor-management meetings (quarterly)

lEmployee performance evaluation process (biannually)

lAnnual distribution of year-end bonuses and employee remuneration, with salary adjustments. The average employee salary expense in 2022 increased by 11% compared to the previous year.

lRegular annual review of employee performance and submission of promotion recommendations for outstanding performers.

lIn 2022, a total of 5,859 participants attended training courses in various academies of the Company's learning and development platform, accumulating a total training time of 10,606 hours. On average, each person received 15.78 hours of training.

lQuarterly safety and health committee meetings and bi-weekly internal safety meetings to discuss and improve audit deficiencies.

lAnnual general health check-ups for employees and special hazardous operations health examinations.

lThe Company held five labor-management meetings in 2022.

lManagers at all levels share the Company's operational status and technological developments with employees during communication meetings.

Customer

lService/Product Quality

lInnovation and Circular Economy

lInformation Security

lCustomer Protection and Communication

lRegulatory Compliance

lCustomer service hotline and email (real-time)

lBusiness contact point (real-time)

lOfficial website, social media platforms (periodic)

lCustomer meetings (periodic)

lCustomer satisfaction surveys (annually)

lTechnical innovation exhibitions (annually)

lThe technical service team provides professional support and solutions for customer product and technical issues.

lQuarterly technical seminars are held, and annual customer satisfaction visits are conducted.

lParticipation in INNO FAIR, an important technical event for customers, is held annually.

lAnnouncements and promotional information are periodically updated on the official website and Facebook community.

lNo records of customer complaints regarding information security or privacy infringement were received in 2022.

lParticipation in the 2022 Taipei Textile Exhibition.

Suppliers

/Contractors

lSupplier Management

lProfessional Ethics

lProduct Quality

lRegulatory Compliance

lSupplier contact point (real-time)

lSupplier questionnaires and declarations (periodic)

lSupplier meetings (periodic)

lSupplier evaluation (annually)

lEnter into contracts with suppliers, stipulating relevant terms and regulations to ensure supplier compliance.

lEstablish a supplier evaluation mechanism and conduct annual supplier assessments.

lIn 2022, 91% of group suppliers completed the signing of the Supplier Code of Conduct.

lIn 2022, the proportion of locally sourced materials for production was 76.5%.

Shareholders

/Investors

lOperational Performance and Financial Information

lShareholders' Equity

lCorporate Governance

lSustainable Development Strategy

lRisk Management

lRegulatory Compliance

lCorporate Image

lInvestor relations contact point (real-time)

lSpokesperson and deputy spokesperson (real-time)

lAnnouncement and material information (regular/irregular)

lDisclosure of information on official website (regular/irregular)

lShareholders' meeting and annual report (annually)

lInvestor conference (quarterly)

lDomestic and international investor forums (periodic)

lFinancial reports (quarterly/annually)

lSustainability report (annually)

lRegular issuance of financial information press releases: Monthly revenue press releases (monthly), financial report press releases (quarterly).

lRegular disclosure of financial and business-related information on the MOPs and official website.

lPeriodically release significant announcements on the MOPs.

lParticipated in 6 investor conference in 2022.

lParticipated in the 2022 Asia-Pacific Sustainable Action Expo.

Society

lCorporate Image

lCommunity Engagement and Care

lSocial Welfare

lNan Pao Social Welfare Foundation (real-time)

lESG contact email (real-time)

lVolunteer service activities (periodic)

lProject donations and sports sponsorships (periodic)

lSustainability report (annually)

lFrom its establishment at the end of 2007 until 2022, Nan Pao Social Welfare Foundation has accumulated a total donation amount of NT$72.75 million.

lIn 2022, the Nan Pao Social Welfare Foundation allocated its expenses as follows:

Unit: NT$

lContinuously organizing "Community Visits to the Factory" events, inviting community residents to visit the factory and promote community safety communication.

lAwarded the "2022 Happiness Enterprise Gold Award" in the 1111 Human Resources Bank poll.

Government

lRegulatory Compliance

lCorporate Governance

lRisk Management

lCommunication with Regulatory Authorities

lRegulatory authority contact point (real-time)

lCorrespondence and visits with government agencies (periodic)

lCommunication platform with industry associations (periodic)

lSpecial meetings - such as briefings, symposiums, seminars (periodic)

lPeriodic participation in regulatory seminars or forums organized by supervisory authorities.

lIn 2022, collaborated with the Stock Exchange to complete the assessment of financial reporting capabilities and on-site review of Q2 financial data.

lTimely response to questionnaires from the Stock Exchange, with a total of 24 questionnaires completed in 2022.

lIn 2022, scored 99.57 points in the 9th Corporate Governance Evaluation by the Stock Exchange, ranking in the 6-20% range among listed companies.

lIn the 2022 S&P Corporate Sustainability Assessment, scored 49 points, ranking 10th among 497 chemical companies worldwide.

lIn the 2022 Substainalytics ranking, scored 26.7 points, ranking 146th in risk among 549 chemical companies worldwide.