NANPAO Stakeholder Communication Topics and Channels

Employee

lEmployee Compensation and Benefits

lEmployee Performance Evaluation Mechanism

lTalent Cultivation and Development

lPhysical and Mental Health and Workplace Safety

lLabor Relations

lOperational Performance

lEmployee Feedback and Communication

lEmployee Performance Reviews (semi-annually)

lEmployee Education and Training (periodically)

lSafety and Health Committee Meetings (quarterly)

lIn-factory Safety Meetings (twice per quarter)

lLabor-management Meetings (quarterly)

lInternal Communication Meetings(weekly/monthly)

lBi-weekly Employee Meetings(bi-weekly)

lInternal Electronic Bulletin Board (periodically)

lEmployee Opinion Mailbox (real-time)

lWhistleblower Reporting Procedure (real-time)

lRegular semi-annual review of employee performance and annual submission of promotion recommendations for outstanding performers.

lIn 2024, a total of 21,822 participants attended courses from various academies on the company’s learning and development platform, with an average of 6.55 trainings per employee, totaling 24,689 training hours.

lOn May 8, 2024, a Mother’s Day appreciation saxophone concert was held by the employee music club, with 164 participants.

lOn December 14, 2024, the company hosted its first on-site Family Day event, with 836 participants.

lIn 2024, a total of 4 safety and health committee meetings and 8 in-factory safety meetings were held to discuss and improve audit deficiencies.

lCompleted external audit of the occupational health and safety and environmental management systems in November 2024.

lThe Company held 4 labor-management meetings in 2024.

lIn 2024, a total of 48 management coordination meetings, 12 business management meetings, and 70 bi-weekly meetings were held. During these communication meetings, supervisors at all levels shared information about the Company's operations and technological developments with employees.

lVarious employee welfare matters, welfare committee information, important company operational updates, training course information, and annual performance management processes were irregularly posted on the electronic bulletin board.

lA total of 17 ESG material impact assessments (positive and negative) were completed by internal supervisors.

lA total of 223 stakeholder concern surveys were completed by internal employees.

Customer

lCustomer Satisfaction Surveys

lInnovation and Green Products

lService/Product Quality

lMarketing Communication

lCustomer Protection and Communication

lCustomer Satisfaction Surveys (annually)

lInnovation Technical Seminars (annually)

lCustomer service hotline and email (real-time)

lOfficial Website, Social Media Platforms (periodically)

lTechnical Innovation Exhibitions (annually)

lBusiness Contact Window (real-time)

lConduct customer satisfaction surveys annually, analyze the results, and formulate strategies. In 2024, a total of 262 survey questionnaires were distributed.

lHeld 2 technical seminars in 2024.

lThe green, low-carbon, high-performance adhesive developed for consumer industrial use in 2024 received the TCIA Net Zero Achievement Award.

lRegularly conduct external audits of the quality management system (December, 2024), as well as internal, process, and product audits.

lAwarded the adiFormulator ZDHC Level 3 Annual Champion by Adidas.

lRecognized as an Outstanding Import and Export Enterprise for the year 2023.

lAnnouncements and promotional information are periodically updated on the official website and Facebook community.

lParticipation in the 2024 Taipei Innovative Textile Application Show (TITAS), showcasing the high-bio-based "ECO FRESH" product series.

lParticipated in the 7th Asian Regional Adhesive Council (ARAC 2024), where Nan Pao Resins was invited for the first time as a keynote speaker to share its latest eco-friendly adhesive solutions for woodworking.

lThe technical service team provides professional support and solutions for customer product and technical issues.

lNo records of customer complaints regarding information security or privacy infringement were received in 2024.

lA total of 157 stakeholder concern questionnaires were completed by external customers.

Suppliers

/Contractors

lGreen Supply Chain Management

lProduct Quality

lProfessional Ethics

lRegulatory Compliance

lSupplier Assessment (annually)

lSupplier On-site Audits (annually)

lSupplier Questionnaires and Declarations (periodically)

lContractor Safety Meeting (annually)

lConducted assessments for a total of 454 raw material suppliers in January, and July 2024.

lConducted risk assessments and on-site audits (supplier visits) for 7 key suppliers in 2024.

lIn 2024, the proportion of locally sourced materials for production was 81.8%.

lReceived 55 completed ESG risk assessment questionnaires from raw material suppliers in 2024; additionally, conducted ESG risk audits and on-site inspections for 2 suppliers.

lIn 2024, 96.3% of group raw material suppliers completed the signing of the Supplier Code of Conduct.

lRelevant terms and regulations are sipulated in contracts with suppliers to ensure supplier compliance.

lA total of 122 stakeholder concern questionnaires were completed by external suppliers/contractors.

Shareholders

/Investors

lCorporate Governance

lFinancial Performance Transparency

lCorporate Oerational Development

lSustainable Development Strategy

lRisk Management

lMOPs(regular/irregular)

lInvestor Conferences (periodically)

lDisclosure of Information on Official Website (regular/irregular)

lShareholders' Meeting and Annual Report (annually)

lDomestic and International Investor Forums (periodically)

lVisits from Investment Institutions or Brokerage Firms (periodically)

lInvestor Relations Contact Window (real-time)

lSelected as a constituent stock of the "Corporate Governance 100 Index".

lAchieved a score of 105.68 in the 11th Corporate Governance Evaluation by the Taiwan Stock Exchange in 2024, ranking for the first time in the top 5% of listed companies.

lIn the 2024 S&P Corporate Sustainability Assessment, scored 75 points, ranking top 2% among 532 chemical companies worldwide.

lSelected as a member of the CSA Sustainability Yearbook for the first time in 2024.

lIn the 2024 FTSE Russell ESG rating, scored 3.7 points, better than the global specialty chemicals industry average of 2.5 points.

lParticipated in the 2024 Carbon Disclosure Project (CDP), receiving a score of B (Management Level) in both Climate Change and Water Security questionnaires.

lMonthly revenue announcements are posted on the Taiwan Stock Exchange's Market Observation Post system; 50 significant messages in both Chinese and English.

lInvited to participate in 6 investor conferences in 2024, with 2 audio links uploaded.

lRegularly publish financial information press releases on the Company website: 12 monthly revenue press releases, 2 quarterly business performance press releases.

lThe 2024 Annual General Shareholders’ Meeting was held on June 17, 2024.

lA total of 13 stakeholder concern questionnaires were completed by external shareholders/investors.

Society

lCommunity Engagement and Care

lEnvironmental Protection

lVolunteer Services

lOccupational Safety and Health

lNan Pao Social Welfare Foundation (real-time)

lESG contact email (real-time)

lVolunteer Service Activities (periodically)

lProject Donations and Sports Sponsorships (periodically)

lFrom its establishment at the end of 2007 until 2024, Nan Pao Social Welfare Foundation has accumulated a total donation amount of NT$86.96 million.

lIn 2024, the Nan Pao Social Welfare Foundation allocated its expenses as follows:

                                                                                                                            Unit: NT$

Note: Others include emergency relief, volunteer services, and sports donations.

lContinuously organizing "Community Visits to the Factory" events, inviting community residents to visit the factory and promote community safety communication.

lIrregularly organizing a "Chemical Workplace Experience" activity, enhancing students' professional knowledge and skills while promoting school-enterprise cooperation and exchange.

lHeld the“Ignite Hope, Spread Love– Christmas Charity Event,” where employees selected gifts from the Eden Social Welfare Foundation’s wish list to share love and positive energy.

lAwarded the "2024 Happiness Enterprise Silver Award" in the 1111 Human Resources Bank poll.

lA total of 21 stakeholder concern questionnaires were completed by external social engagement.

Government

lRegulatory Compliance

lCommunication with Regulatory Authorities

lOccupational Safety and Health

lGreenhouse Gas Reduction

lEnvironmental Protection

lEnergy Management

lComply with regulatory requirements and submit regular reports

lCooperate with regulatory supervision and audits

lParticipate in special meetings held by regulatory authorities irregularly

lNon-financial information disclosure: Annual publication of corporate sustainability report

lRespond promptly to stock exchange surveys, completing 20 surveys in 2024.

lCompleted annual disclosure of Environmental, Social, and Governance (ESG) information by June each year.

lParticipate in regulatory briefings or forums held by authorities as needed.

lImplement the ISO45001 Occupational Safety and Health Management System to systematically promote occupational safety and health management, ensuring compliance and effective execution.

lPublish an annual corporate sustainability report, detailing specific actions and results in Environmental (E), Social (S), and Governance (G) aspects.

lA total of 11 stakeholder concern questionnaires were completed by external government.